Shipping policy

Shipping Policy

This Shipping Policy ("Policy") is provided by Premiott S.R.L ("Company", "we", "us", "our"), registered in Romania under Unique Registration Number 49237841, ROONRC.J30/1083/2023, and located at str. Republicii nr 2g, Odoreu, Satu-Mare. It details the shipping terms for orders placed through https://premiott.com and other sales channels we operate (collectively, "the Services").

1. Shipping Services and Carriers

  • Domestic Deliveries: Conducted via SameDay Romania or other carriers as deemed suitable based on operational efficiency.
  • International Shipping: Executed exclusively through FedEx or alternate carriers, determined by logistical requirements and destination specifics.

2. Shipping Costs

  • Determined by the type of products and total cart value, with costs calculated at checkout. Notification regarding eligibility for free shipping is provided at this stage.

3. Dispatch and Delivery Times

Shipping Times for Domestic Orders
  • Delivery Times: Once dispatched, domestic orders are typically delivered within 2-7 working days, ensuring timely receipt.
Shipping Times for International Orders
  • Delivery Times: International shipments generally arrive within 7 business days; however, depending on the destination and customs processing, delivery can extend to 14-21 days in exceptional cases.
Dispatch Time (Universal)
  • Dispatch Period: For both domestic and international orders, dispatch is usually initiated within 1-7 working days for orders placed before 12:00 PM on business days.
  • Peak Periods: During high-demand phases, the dispatch may extend up to 14 business days. This measure is in place to manage a surge in orders while maintaining our commitment to quality service. We appreciate your patience and understanding during these times.

4. Liability for Shipping Delays

  • After an order is dispatched, Premiott S.R.L is no longer liable for any delays in delivery. The courier service assumes responsibility for the timely delivery of orders from the point of dispatch.

5. Tracking and Customer Support

  • Customers will receive a tracking number (AWB code) with their dispatch confirmation, enabling them to monitor the progress of their delivery. For any issues related to delivery delays, please direct your inquiries to the respective courier service.

6. International Shipments

  • Customs duties and taxes applicable to orders shipped outside Romania are the responsibility of the recipient. The Company cannot predict these costs and is not responsible for them. Recipients are obliged to comply with all laws and regulations of the destination country.

Policy Amendments

  • We reserve the right to amend this Shipping Policy at any time without prior notice. Amendments become effective immediately upon posting on our Site. Continued use of our Services signifies acceptance of the amended terms.

For questions or further information regarding our shipping practices, please contact us at contact@premiott.ro.

By placing an order through our Site or utilizing our Services, you agree to this Shipping Policy and acknowledge the potential for extended dispatch times up to 14 business days during peak periods.

Order Cancellation Policy

At Premiott S.R.L, we strive to process and dispatch your orders promptly. As such, cancellations are only accepted before your order has been dispatched. To cancel an order, please contact us immediately at contact@premiott.ro. Include your order number and cancellation request in the message for faster processing.

Please be aware of the following conditions regarding cancellations:

  • Customized or Assembled Items: Orders that involve customizations or assembly initiated upon customer request cannot be canceled once the customization or assembly process has begun. This is due to the personalized nature of these orders, which are tailored to individual specifications.
  • Immediate Action Required: Given our commitment to swift service, we encourage you to submit any cancellation requests as soon as possible. While we guarantee a review of all requests before dispatch, we cannot ensure cancellation once preparations for shipping are underway.
  • Refunds: Upon the successful cancellation of an order, refunds will be processed according to our Return and Refund Policy. Please allow a standard processing time for the refund to appear in your account.

For more detailed information regarding refunds following a cancellation, please refer to our Return and Refund Policy. We appreciate your understanding and are here to assist with any questions or concerns regarding our Order Cancellation Policy.